Frequently asked questions

1. Do I need to login to start shopping?
Yes, you will need to login (or register as a new customer if you have never bought from us before) to complete your purchase.

However we do encourage you to login first before you start shopping for our great bargains.


2. Do I need to enable cookies on my browser to shop with Whisky and More?

Yes, you need to enable cookies to enjoy all the shopping features at Whisky and More like adding products to your shopping cart and accessing your account information.

A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer. If your browser's preferences allow cookies (most browsers do), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.

If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.


3. Is it safe to use my credit card on your site?

Yes, you can only shop with us using a credit card payment. Whisky and More uses secure online payment technology and all data transfer is protected by SSL encryption technology. Our Whisky and More Safe Shopping Guarantee covers every credit card purchase you make at our site.


4. When placing an order I get an error message stating that there was a payment authorization failure?
Normally this is a credit card error so please double check the credit card number and expiration date on your card.

Also, please be aware that we currently accept Visa, Mastercard only for credit card payments.


5. My Credit Card has been declined, what can I do?
There may be insufficient funds on your credit card so try another card and please make sure you use a Visa & Mastercard only

Alternatively, please check your credit card security pin number is correct.


6. My basket empties when I try to check out - why is that?
Please make sure you have ticked the Over 18 year's box which confirms you can legally shop at Whisky and More.

Alternatively, check if your computer has an active firewall preventing the transaction.


7. I cannot confirm my order - why not?
It could be the product you selected has "sold out" while we were processing your order.


8. Can I order items with a Cashier's Cheque or Money Order?
No, at this time we do not accept Cashier's Cheques or Money Orders.


9. When will I receive my whisky?
You should receive it within one or two days of completing your order. If you are a Rural Delivery customer or live in the deep south then allow some additional time just in case. We aim for delivery in 5 working days but in reaility over 90% of North Island deliveries arrive the next working day. Cost is $4.99 for 1 - 12 bottles Nationwide

If the obsession is too much, then you can track it via the link in the email you’ll receive from the courier company. If this doesn’t bring you any joy then in the first instance please email us at info@whiskyandmore.co.nz or if it’s urgent phone us on 029 773 0394.


10. Do you do back orders or rain checks?
Please note that we that we cannot offer a backorder or "rain checks". We do everything we can to make sure our stock levels are accurate at all times. However there may be occasions due to unforeseen circumstances where we are unable to fulfill your order. If this should occur we will contact you and offer either a replacement product for the value of your purchase or a full refund.


11. Do you ship to addresses outside New Zealand?
No, not at this stage but email us at info@whiskyandmore.co.nz if you think we should.

 
12. Whiskey or Whisky 
The difference lies in where the particular spirit was created. Read more about it here.