TOP FIFTEEN QUESTIONS
1. Do I need to login to start shopping?
Yes, you will need to login (or register as a new customer if you have never bought from us before) to complete your purchase.
However we do encourage you to login first before you start shopping for our great bargains.
2. How do I find out when a product you've sold out of is back in stock?
Click into the product and leave your email address to be notified when it’s back in stock….often this will only take a couple of days.
3. A product you used to have listed is no longer on your website, what happened?
This means we either it's no longer available or we can't get a date when it will be away again so we've removed it to stop the website getting cluttered with 'out of stock' products.
4. Can you deliver to a PO Box?
We currently use PBT Couriers and they don't deliver to PO Boxes sorry.
5. Are you guys legit?
Not according to our wives, so if you’re having doubts too (sometimes are prices seem too good to be true), then perhaps check out our Facebook page which has over 13,000 likes (some of your friends might be one of them) and over 100 reviews. You're also welcome to give us a email (firstname.lastname@example.org) or a phone call on 029 773 0394.
6. Do I have to sign for the delivery?
Yes, unless you select ATL (authority to leave). The Courier then leaves your deliveries at your nominated delivery address but you bear any risk involved with this.
7. Can I see what's new on your website?
Yes, we have a new arrivals page on the website. Go to it and click next to 'sort by' and chose 'date, new to old'.
Due to limited space we don’t list every new arrival on the website here, just those that we think are of most interest.
8. Do you have a retail store?
No, not at this stage. We’re online only and that allows us to keep our costs low and pass on the savings to you guys.
9. Sometimes your prices don’t make sense ie. A Giftpack might be cheaper than the bottle by itself or your 1000ml bottle might be cheaper than the 700ml. What's the story?
This all comes down to deals. Sometimes we can source products cheaper direct from suppliers overseas than we can from New Zealand distributors and we pass the savings onto our customers. So hence you’ll sometimes see prices that don’t make sense but it all comes down to what deals are available at the time.
10. You’re way cheaper than my local bottle store on some products but not on others?
This depends on where we source the product. If we purchase it direct from a overseas supplier then we can often offer it much cheaper than if we purchased off the NZ middleman but when we have to purchase from the local NZ market then we have to build their margin into our pricing.
11. Is the gift wrapping charge per bottle?
Yes, if you buy three bottles and pay for one gift wrap then one bottle gets gift wrapped, not all three. So in these instances please specify which bottles you'd like wrapped.
12. When going to pay why am I sometimes being asked extra security questions?
This is a result of 3DS / Verified by Visa. It typically occurs if you are spending outside of your normal spending profile and your bank therefore insists extra security questions are answered by yourself before they’ll let us process your payment. I know this may be annoying but it usually only takes a minute and is for your protection.
13. I wanted a bottle on special but you’ve sold out?
If we sell out often we’ll order more stock straight away and it’ll get to us in a day or two and we’ll honour that price so please drop us a line (email@example.com) and we’ll put you on the wait list.
14. Why don’t you advertise the percentage discount for your products on sale?
Because it’s illegal to advertise discounts of greater than 25% so we don't want to risk getting caught out with this.
15. Do you ship to addresses outside New Zealand?
Sometimes, please email us your requirements - firstname.lastname@example.org
16. When viewing from a Mobile device your 'Give us feedback' link covers the 'Contact Us' button
Turn your phone on its side and you can access it.
Do you have specials?
Yes, definitely. We put out a newsletter on Monday (around 10.30am) that has a special running for 24 hours and another newsletter on Wednesday (again around 10.30am) and these specials run until Tuesday the following week.
If my order is being delivered as a present you can request the invoice isn’t sent with it?
All our deliveries are only sent with a packing slip (unless requested otherwise) which doesn't contain any pricing.
Is it safe to use my credit card on your site?
Yes, you can shop with us using a credit card payment. Whisky and More uses secure online payment technology and all data transfer is protected by SSL encryption technology. Our Whisky and More Safe Shopping Guarantee covers every credit card purchase you make at our site. If you don't want to use credit card then we can also take payment via direct credit or POLi Pay.
When placing an order I get an error message stating that there was a payment authorization failure?
Normally this is a credit card error so please double check the credit card number and expiration date on your card.
Also, please be aware that we currently accept Visa, Mastercard only for credit card payments.
My Credit Card has been declined, what can I do?
There may be insufficient funds on your credit card so try another card and please make sure you use a Visa & Mastercard only
Alternatively, please check your credit card security pin number is correct.
My basket empties when I try to check out - why is that?
Please make sure you have ticked the Over 18 year's box which confirms you can legally shop at Whisky and More.
Alternatively, check if your computer has an active firewall preventing the transaction.
Do I need to enable cookies on my browser to shop with Whisky and More?
Yes, you need to enable cookies to enjoy all the shopping features at Whisky and More like adding products to your shopping cart and accessing your account information.
A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer. If your browser's preferences allow cookies (most browsers do), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each web site can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites.
If you share your computer with others and you do not want them to have access to your account information, be sure to log out before leaving your computer unattended.
I cannot confirm my order - why not?
It could be the product you selected has "sold out" while we were processing your order.
Can I order items with a Cashier's Cheque or Money Order?
No, at this time we do not accept Cashier's Cheques or Money Orders.
When will I receive my order?
North Island orders are normally delivered between 2-4 business days. Please allow 3-5 business days for South Island orders. If you are a Rural Delivery customer or live in the deep South then allow an extra day or 2. We aim for delivery in 5 working days but in reality over 90% of North Island deliveries arrive the next working day (except during the Christmas period). Cost is $4.99 for 1 - 12 bottles North and South Island or free if your order is over $200.
If the obsession is too much, then you can track it via the link in the email you’ll receive from the courier company. If this doesn’t bring you any joy then in the first instance please email us at email@example.com or if it’s urgent phone us on 029 773 0394.
Do you do back orders or rain checks?
Please note that we that we cannot offer a backorder or "rain checks". We do everything we can to make sure our stock levels are accurate at all times. However there may be occasions due to unforeseen circumstances where we are unable to fulfill your order. If this should occur we will contact you and offer either a replacement product for the value of your purchase or a full refund.
My order arrived broken, what do I do?
All orders are fully guaranteed against breakage or loss in transit so if something does arrive broken or doesn’t arrive at all, just give us a email (firstname.lastname@example.org) or call us on 029 773 0394. We’ll arrange for the courier to pick it up and replace it or credit your account if we can't replace it.
Does your freight free cover the whole of New Zealand?
No it only covers North and South Island sorry. It does not cover Waiheke, Great Barrier, Stewart Island & Chatham Islands.